Volunteer Retail Associate: Customer Care & Till Skills

Responsibilities

• Engage with customers and serve them in a helpful and friendly way.
• Answer questions from customers, donors, and supporters.
• Communicate with fellow volunteers about what has sold and needs restocking.
• Develop retail and cashier skills behind the till and process payments.
• Assist with administration and reception duties around the till area.
• Promote Gift Aid and sales campaigns.

Eligibility

Volunteers must be aged 17 or older and have no unspent criminal convictions. This is an unpaid position.

Benefits

• 25% discount on donated goods and 10% discount on New Goods in our shops.
• Unlimited, free, and confidential support by Retail Trust.
• Access to training and development.
• Reasonable travel expenses reimbursed.
• Refreshments available.
• Volunteer certificates, references, and long‑service awards provided.
• Access to discounts with other retailers.

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