We are looking for a candidate with the necessary skills and experience to deliver quality and friendly service to our patients.
The ideal candidate should be highly motivated, enthusiastic and able to work under pressure.
We are looking for a reliable, and hard-working individual with a can-do approach to their work.
Main duties of the job
- GP Surgery administration experience
- able to work well on your own and as part of a team
- Ideally have NHS primary care or equivalent experience
About us
We are a 10000+ patients surgery, friendly and committed team of Doctors, Nurses and other healthcare professionals, and a team of administrative staff.
Job responsibilities
Answering the telephone quickly and dealing with or redirecting enquirers.
Running the appointment system including making appointments and encouraging patients to use the check in system.
Dealing repeat prescriptions requests and queries.
Scanning of medical correspondences
Dealing with patient queries
Qualifications
- 1. Education to GCSE (or equivalent) including English language & Math.
- 2. Ability to be discrete and maintain absolute confidentiality.
- 3. Excellent telephone manner.
- 4. Good verbal and written communication skills in English.
- 5. Accuracy and an eye for detail.
- 6. A calm, pleasant and reassuring personality.
- 7. Ability to work under pressure and as part of a team.
- 8. Ability to be flexible regarding hours/tasks.
- 9. Previous experience in a healthcare setting/dealing with the general public
- Previous experience in a GP Surgery.
- Clinical system EMIS experience.
- Experience using Microsoft Office.
- Ability to work confidently within the role, referring matters to reception supervisor, doctors or practice manager as appropriate
Experience
- Previous experience in a GP Surgery.
- Clinical system EMIS experience.
- Experience using Microsoft Office.
- Ability to work confidently within the role, referring matters to reception supervisor, doctors or practice manager as appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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