SVP of Admin Services

About the Role

We are seeking a commercially driven, enterprise-minded SVP of Admin Services to lead and scale this multi-product division into a category-defining business.

This is a senior CEO‑style role, with ownership of strategy, execution, and financial performance across multiple product lines. You will be responsible for continuing to make Admin Services a high‑growth business within Tide’s product suite, while ensuring operational excellence and a seamless member experience.

Responsibilities

• Strategic Leadership & P&L Ownership: Define the vision and strategy across all Admin Services product lines, owning full P&L accountability and driving growth, profitability, and long‑term scalability.
• Product Line Expansion: Scale existing services such as invoicing, payroll, expense management, registrations and accounting & tax into meaningful business lines, while identifying and building adjacent opportunities, both in the UK and internationally.
• Commercial & Go‑to‑Market Ownership: Own pricing, packaging, monetisation, and distribution strategies. Drive acquisition, engagement, retention, and cross‑sell across the portfolio.
• Team Leadership & Organisation Building: Build and lead a high‑performing, multi‑layered team, with strong leadership across product, operations, and commercial functions.
• Operational Excellence: Establish scalable processes across onboarding, servicing, compliance, and support, ensuring high reliability and efficiency.
• Technology & AI Enablement: Leverage automation and emerging technologies, including AI, to transform service delivery and improve efficiency.
• Cross‑Functional Collaboration: Partner closely with Product, Engineering, Finance, Risk, Legal, and Marketing teams to execute the division’s strategy.
• Market & Customer Insight: Develop a deep understanding of SME needs, competitive landscape, and regulatory environment to inform strategy and innovation.

Qualifications

• Proven experience operating as a business leader (CEO, GM, or SVP) in a high‑growth environment.
• Strong commercial acumen, with a track record of owning and scaling P&L‑driven businesses; ideally in a multi‑country context.
• Experience in one or more relevant domains such as accounting / payroll / expense management, SaaS for SMEs, financial or operational services platforms.
• Ability to scale multi‑product portfolios internationally, not just single products in‑market.
• Team player with demonstrated success building and leading large, multi‑functional teams.
• Strong execution capability able to break down complex problems and drive outcomes at pace.
• Experience defining pricing, monetisation, and go‑to‑market strategies.
• Comfortable operating in ambiguous, fast‑scaling environments with evolving priorities.
• Strong stakeholder management and ability to influence at executive level.
• Technology‑aware mindset, with an appreciation for automation and AI‑led transformation.

Benefits

• Competitive Compensation – Competitive salary and share options.
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Salary sacrifice benefits – e.g., Nursery, Cycle to Work discounts.
• Health Insurance – Comprehensive private family insurance plan.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Retirement Planning – Build your retirement fund faster with Tide’s pension scheme on eligible earnings.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• Work Outside the Office – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office.
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Daily breakfast spread with all‑day coffee, tea, and juices.

We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or differently‑abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds enables us to build products that resonate with our members’ diverse needs and lives.

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