At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Job Title
Document Services Operative – DSO Scanning, Indexing & Archive Operative
Job Level
DSO
Contract Type
Permanent
Location
Rugby
Job Purpose & Summary
You will be required to effectively manage business critical information for our client, supporting requests to create, manage and distribute business information – often operating to tight deadlines in line with established and stringent workflow processes and systems.
Responsibilities & Tasks
- Follow established guidelines and procedures for receiving, documenting, scanning & indexing, retrieving and archiving customer documents.
- Develop good relationships and effective communication with both customers and staff.
- Complete various forms of scanning, including flatbed and automatic document feeder, preparatory work for scanning and sorting of documents.
- Ensure scanning is carried out with 100% accuracy and within customer SLAs.
- Undertake quality checking of documents to ensure complete accuracy and record any near‑misses or actual errors in accordance with site non‑conformance reporting procedure.
- Index documents with correct categorisation information, and intelligently search through customer data to ensure 100% accuracy.
- Operate methodically, with a keen eye for detail.
- Ensure quality control of documents entered into the document management system, including appropriate indexing and optimum resolution of scans.
- Ensure that hard copy documents are stored appropriately, and in an organized manner with a clear audit and archiving trail.
- Ensure that the Team Leader is regularly informed of work progress and highlight issues or improvement opportunities.
- Always maintain good housekeeping and a tidy environment.
- Comply with site Health and Safety regulations.
- Undertake any adhoc duties as requested by line management.
Required Skills & Qualifications
- IT Proficient – accurate keyboard & computer skills, and a working knowledge of MS Office, including Microsoft Excel.
- Good written English and numeracy skills.
- High level of attention to detail.
- Good communication skills.
- Strong customer service skills required.
Competencies
- Focus on the customer.
- Apply high standards of accuracy.
- Communicate effectively.
- Drive for results.
- Take ownership and accountability.
- Act as a team player.
Key Benefits
- Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
- Learning & Development – As a company that encourages continuous learning you will always have resources and support available.
- Work & Home Life Balance – We support with a minimum of 25 days holiday per year and holiday purchase.
- Diversity – We strive to create a diverse and empowered workforce that reflects the communities we serve.
EEO Statement
I’m sorry, but there is no EEO statement found in the description. If needed, inclusion of an EEO statement is advisable.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0098147
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