RECEPTIONIST, FRONT OFFICE
39 hours, 5 days per week
Mandarin Oriental, Hyde Park is looking for a Receptionist to join our Front of House team.
We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.
Responsibilities
- Warmly greeting guests upon check‑in and check‑out, ensuring our standards are met at all times.
- Preparing reports such as credit check and departures.
- Issuing refunds, invoices and guest gift cards.
- Answering guest phone calls and collaborating with other departments to fulfil guest requests.
You will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, evening, and the occasional night shifts (including weekends and bank holidays), so flexibility is required where applicable.
Qualifications
To be a successful Receptionist candidate, you will have excellent communication skills, both written and verbal, and a passion for delivering high quality customer service. You will display resilience and a positive, can‑do attitude. Previous hospitality experience is beneficial, but not essential.
Benefits
- Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
- Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
- 3 complimentary nights per year, increasing to 5 with length of service
- Discounted stays at our beautiful properties across the Group
- Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
- 50% F&B & Spa discount
- Complimentary Westfield Healthcare cash plan, children added at no extra cost
- Colleague Experience Stay in‑house with breakfast included upon completed probation
- Friends & Family hotel rate and Spa discount
- 1 paid Charity Day per year to dedicate to a charity of your choice
- Season ticket loan & cycle to work scheme
- £750 recruitment referral bonus
- Free meals on duty & uniform dry‑cleaning services
- Increased holiday entitlement with Length of Service, up to 33 days off
- Subsidised podiatry sessions with our incredible Bastien pedicurists
- Free Life Insurance benefits whilst in service
- Company pension plan
- Access to Hospitality Action’s Employee Assistance Programme
- Employee Recognition Programmes
- Social, wellbeing, charity, and sporting events throughout the year
Diversity & Inclusion
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
Eligibility to Work in the UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
#J-18808-Ljbffr…