Salary and Holiday
£28,808 per annum. 28 days holiday, enhanced after 5 years of service.
Benefits
Free meals on duty. Uniform offered and dry cleaned. Discounted employee, friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts at Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
About Us
Novotel London West is the perfect base for business and leisure. With 630 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our hotel has state‑of‑the‑art gym facilities and 40 flexible conference and meeting rooms.
Responsibilities
Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. You will ensure every guest receives excellent service throughout their stay, greet guests with a warm welcome and an infectious smile, manage check‑in and check‑out procedures efficiently, provide guests with information about hotel facilities, services and local area, handle guest inquiries and resolve any issues promptly and professionally, work closely with other departments to ensure seamless guest experiences, answer calls, allocate rooms and prepare guests’ bills.
Qualifications
- Providing a high‑quality service comes naturally to you.
- Strong organisational skills and attention to detail.
- Very good at multi‑tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you have an approachable, positive and proactive manner.
- Experience in a similar role within a 4‑star hotel is a significant advantage.
- Opera PMS experience is a plus.
Career Growth
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora Group there are exciting opportunities for career progression and development across our properties and brands.
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