Retail Sales Assistant/Driver – Inverness (15 Hours)

Overview

Majestic Wine Inverness, the UK’s largest wine and spirits specialist, is looking for a dynamic, ambitious and driven Sales Assistant to join our team. As a Sales Assistant you will support the store team in driving sales performance and day‑to‑day operations, delivering exceptional customer service and optimising KPI performance.

Key Responsibilities

• Drive store performance by maximising sales opportunities, supporting the team to meet and exceed targets by focusing on KPI delivery.
• Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
• Offer VIP concierge service, actively contacting customers with updates on products and tastings.
• Sell the story, not the discount, sharing passion for product with customers through an in‑depth knowledge of the range.
• Take ownership of wine knowledge, constantly learning about products to support WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of the store, internally and externally.
• Involve in all operational tasks required for day‑to‑day operations: delivering wine to customers, merchandising stock deliveries, and calling customers to drive sales opportunities.
• Continuously identify opportunities to optimise operational running of the store, feeding ideas back to the wider team for implementation.
• Remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Be an example of Majestic’s Ways of Working, supporting junior team members and feeding back to the Store Manager as appropriate.
• As a key holder, understand opening and closing compliance and operate the store confidently without management supervision.

Knowledge & Skills Required

• Excellent time‑management, delegation and problem‑solving skills.
• Ability to deliver exceptional customer experience and service to every customer.
• Self‑motivated, able to thrive independently and as part of a team.
• Can‑do attitude with passion for seeing problems through to solutions.
• Adaptable and resilient to meet ever‑changing demands.
• Excellent communication and time‑management skills.
• Passion to learn wine knowledge; WSET Level 2 or higher desired.
• Full UK manual driving licence held for at least 12 months with no more than 6 penalty points.

What Is In It For You

• Competitive salary.
• Up to 20% staff discount.
• Career development opportunities through internal talent nurturing and in‑house training schemes.
• Uniform provided.
• Access to Retail Trust benefits: retail rewards, instant savings via discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts up to 30%, free counselling and support helpline.
• Contract: Permanent.
• Hours: 15 hours per week.
• Must be able to work evenings and weekends.
• Driving is key: comfortable driving company vans; full UK manual driver’s licence required.

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