Organisation: The Royal Zoological Society of Scotland
Salary: Starting salary of £15,875 pro rata based on 24 hours per week (FTE £24,804 per annum)
Location: Highland Wildlife Park
The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.
Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.
How you’ll contribute to our mission
Providing a first‑class sales and customer service experience to all visitors at RZSS Highland Wildlife Park by giving information and assistance and ensuring an environment that is engaging and well maintained.
Some of the things you’ll do
- Provide first‑class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
- Operate retail systems efficiently and effectively to sell and upsell products.
- Ensure all front‑of‑house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
- Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
- Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles.
What we’re looking for
- Good achievement in standard grades (or equivalent), including English and Mathematics.
- Accurate numerical reasoning skills and attention to detail.
- Engaging customers empathetically to link or upsell our products.
- Experience with electronic cash tills.
- Providing first‑class customer care and service, including dealing with customer queries.
- Previous work in a range of retail activities.
What you’ll get in return
- Starting salary of £15,875 pro rata based on 24 hours per week (FTE £24,804 per annum)
- Fixed Term for a period of 4 months, to help us cover our busy summer period
- 24‑hour working week (may require some weekend or evening working)
- 34 days annual leave (pro‑rated for part‑time)
- Discount in both retail and catering
- Access to a healthcare plan
- Access to Employee Assistance Programme (EAP) that provides 24‑hour counselling and support, including health, legal, finance, wellbeing and family advice
- Employer contributory pension scheme
- Staff membership that gives you (and family or friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other zoos across the UK.
This role is subject to standard pre‑employment checks, including a right‑to‑work and disclosure check.
The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.
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