About the role

What you’ll be doing:

Owning escalated Home Support contacts from Zendesk/internal routes through to resolution, ensuring clear notes, actions and customer updates.
Handling complex pre-delivery queries including supplier delays, delivery chases, booking issues, change requests, oversold/stock concerns, rewrites, cancellations and multi-route order queries.
Handling post-delivery issue…

WHJS1_UKTJ

…

Posted: June 1st, 2026