IT Service Desk Engineer – Remote & Office

Copello are supporting a leading defence technology organisation in the search for a Service Desk Engineer to join a specialist support team delivering high-quality technical services across secure and mission-critical environments.

This role is based in Hampshire with hybrid working available (2 days onsite per week).

Provide 1st/2nd line technical support across hardware, software and specialist systems.

* Maintain technical documentation, reporting and knowledge base content.

* Background in IT service delivery, incident management and customer support.

* Knowledge of ITIL frameworks and service management processes.

*…