TECHNICAL ARCHITECT – CONTRACT – REMOTE

The Role The Voice AI Technical Lead is the senior engineering voice on our Voice AI programme – hands-on, opinionated, and deep in the code. You’ll lead the engineering team that builds our voice agents, set the technical direction for how we build them, and raise the bar on engineering craft so the team can size features accurately and ship them faster. Lead the Voice AI engineering team as a hands-on technical lead. Setting direction, reviewing designs and code, pairing with engineers, and writing production code yourself.  Drive accurate sizing and estimation by establishing the engineering building blocks, reference implementations and reusable components that let the team break new features down into well-understood units of work.  Raise the engineering bar across the team – introduce and enforce best practice for prompt engineering, evals, regression testing, latency budgeting, observability, CI/CD and release management for LLM-driven systems – through code review, pairing, internal guilds, brown-bags and written playbooks.  Build the evaluation and test harness that every voice agent is measured against – automated scenario coverage, regression suites, latency and load testing, live call replay – so we know objectively whether each release is better than the last.  Integrate voice agents cleanly with our contact-centre platform, CRM, billing, knowledge and identity systems, and design the handoff patterns that let us escalate to a human agent with full context.  Partner with Data Security, InfoSec and our governance forums to streamline the engineering path to production – resolving incident runbooks, ownership models and PEN test blockers – and shorten our cycle time for every future release.  15 years of domain experience and 5-6 years Voice AI / IVA / voice  Proven track record of delivering Voice AI / IVA / voice bot solutions into production at meaningful scale – not PoCs or demos, but real services handling real customer calls.  Experience integrating conversational AI with contact-centre infrastructure – IVR, CTI, telephony, CRM, billing and knowledge systems – and delivering clean, context-aware handoffs to human agents….