Service Desk Analyst – Leicester
Job Reference:NLD-002318Salary:34,140 per annum, rising to 35,590 after probationEmployment Type:Permanent
Are you passionate about technology and delivering brilliant customer support? Can you solve problems quickly while making IT feel approachable and easy for colleagues across the business?
Were looking for a Service Desk Analyst to join our ICT team, providing high-quality support that keeps our systems, services, and colleagues connected and productive. Youll be the first point of contact for IT support, helping to resolve issues efficiently while delivering an excellent customer experience.
This isnt just about fixing laptops and resetting passwords. Its about enabling people to do their best work, improving services, and helping shape a modern, reliable, and customer-focused IT function.
Whats in it for you.
In addition to the salary, we offer a number of benefits, including:
- High street discount schemes
- Health cash plans
- 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays take them when it suits you
- Car leasing scheme
- Hybrid working offering you the flexibility to thrive in your role. You’ll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What youll be doing
- Provide 1st and 2nd line IT support for colleagues across the organisation
- Diagnose and resolve incidents relating to hardware, software, mobile devices, telephony, and network services
- Log, prioritise, and manage service requests through to resolution
- Support the deployment and setup of end-user devices and workplace technology
- Work proactively to identify recurring issues and contribute to service improvements
- Maintain accurate ICT asset records and documentation
- Collaborate with suppliers and third parties to resolve technical issues
- Support ICT security, compliance, and data protection best practice
What were looking for:
Youll be someone who enjoys helping people, solving technical problems, and working in a fast-paced environment where no two days are the same. Youll bring a positive attitude, strong troubleshooting skills, and a genuine passion for technology and customer service.
Were particularly interested in someone who:
- Has experience working within an IT support or Service Desk environment
- Is confident supporting Microsoft technologies including Windows, Office 365, Azure, and Active Directory
- Can explain technical issues clearly to non-technical users
- Has strong problem-solving skills and takes ownership of issues through to resolution
- Is organised and able to manage multiple priorities effectively
- Enjoys working collaboratively as part of a team while also using initiative independently
- Has experience using ITSM tools and working within ITIL-aligned processes
- Is adaptable, eager to learn, and committed to continuous improvement
- Has full UK driving license and access to a car for travel to sites (desirable)
Relevant IT qualifications or certifications (such as Microsoft, Azure, or CompTIA or degree in an IT-related discipline) are desirable, but just as important is your customer-first approach and enthusiasm for delivering excellent service.
If specific qualifications are required, please upload them with your application to demonstrate your eligibility.
At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and were always looking for ways to do better. If that sounds like your kind of place, wed love to hear from you.
AGENCIES: We know where you are if we need your support so please do not contact us.
To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk – We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.
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