Salary: £32 – 35K depending on experience, plus 10% annual bonus, subject to performance.
Job Type: Full-time
Location: Based in our office in Camden Town, London NW1
Llama Travel is an award-winning tour operator specialising in tours to Latin America, Africa, Asia and the Middle East. We are looking for an enthusiastic Travel Operations Executive to help grow the business.
The role
We are looking for a highly organised and customer-focused Travel Operations Executive to join our team, to help maintain the highest levels of customer satisfaction. This is a fast-paced role supporting customers before, during and after their trips, ensuring they receive excellent service and timely communication throughout their journey.
Your primary duties will include:
· Contacting customers prior to departure regarding any travel updates or changes, including flight schedule changes, supplier amendments or operational issues
· Providing support to customers during travel when issues arise, helping to resolve problems quickly and professionally
· Following up with customers after travel to gather feedback and ensure a positive overall experience
· Keeping booking records, customer information and operational notes accurate and up to date
· Liaising with airlines, hotels, transfer providers and other travel suppliers when required
· Ensuring all customer communications are handled promptly, accurately and professionally
· Maintain high standards of customer care and attention to detail at all times
Requirements
The ideal candidate will be someone who genuinely enjoys helping customers, and is proactive, detail-oriented and confident communicating with customers and suppliers, with experience in customer service, preferably in travel.
· Excellent written and verbal communication skills
· Strong organisational skills and ability to manage multiple tasks simultaneously
· Calm and professional under pressure, particularly when handling travel disruptions
· High attention to detail and accuracy
· Confident using computer systems and updating databases/CRM systems
· Problem-solving mindset with a proactive approach
· Previous travel to destinations that Llama Travel offers is helpful
The package
The initial salary is £32 – 35,000 per annum, depending on your experience. There is also an annual bonus of 10% of salary earned, subject to performance. There are pension contributions and a travel allowance and other industry benefits.
About Llama Travel
Llama Travel is focused on providing high quality holidays at excellent prices. We have been operating for over 20 years and are known for excellent flexible group tours and the highest level of customer service, which is shown in the fantastic customer feedback we get and awards we have won. Our twin focus on high quality holidays and the lowest possible prices has led us to being recognized as one of the UK’s leading specialist tour operators.
How to apply?
All applications should be sent with a CV and an accompanying cover letter telling us why you think you are suitable for this role, and demonstrating your passion for travel.
Due to the volume of enquiries only suitable candidates will be contacted.
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