Case Handler

Case Handler | Manchester City Centre

Our client is a fast-growing Claims Management Company and we’re looking for someone organised, proactive and confident to join their operations team.

This is a role for someone who takes real ownership of their work — someone who can manage a varied caseload, communicate professionally with customers and third parties, and keep processes moving efficiently without losing attention to detail.

If you thrive in a fast-paced, process-driven environment and enjoy keeping things organised whilst delivering a high standard of customer service, we’d love to hear from you.

What You’ll Be Doing –

• Handling inbound and outbound communication with customers and lenders
• Chasing updates and progressing claims efficiently
• Keeping CRM systems, case notes and claim statuses accurate and up to date
• Escalating any delays, risks or issues where required
• Managing high volumes of emails and claim-related correspondence
• Working within structured processes and compliance requirements consistently
• Requesting and handling key documentation
• Ensuring all files remain accurate, compliant and audit-ready

What We’re Looking For

• Previous experience within claims, financial services, insurance, legal or another process-driven environment
• Strong written and verbal communication skills
• Confident speaking with customers over the phone
• Excellent attention to detail and organisational skills
• Ability to manage high volumes of work whilst maintaining accuracy
• Comfortable using CRM systems and digital case management tools
• Someone proactive, reliable and able to work independently
• Experience within an FCA-regulated environment is beneficial but not essential

What’s On Offer

• Monday–Friday role — no weekends
• Clear progression opportunities as the business continues to scale
• Supportive and collaborative team culture
• Performance incentives and recognition
• Ongoing training and development opportunities
• Opportunity to join a genuinely growing business and help shape processes as the team expands

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