Do you thrive in fast-moving international supply chain environments?
Experienced managing export documentation, international customer orders, and operational coordination across multiple markets?
Want to play a key role behind the scenes of one of the world’s most recognisable FMCG brands?
We’re looking for a Customer Supply Chain Manager – EMEA to join Monster Energy’s Operations team. This is a role for someone who enjoys solving operational challenges, thrives in fast-paced environments, and can balance customer expectations with real-world supply chain realities.
If you have experience across export operations, international customer management, SAP order processing, and cross-functional supply chain coordination, this is your opportunity to join a high-performing global business operating at serious scale across EMEA.
The Company
Monster isn’t corporate. We’re bold, fast, disruptive and unapologetically ambitious.
Founded in 2002, Monster Energy has grown into one of the leading brands in the global energy drinks category. With 4000+ employees worldwide and 138+ million cases sold across EMEA in 2023, we operate at serious scale, but with the mindset of a challenger brand.
Our brand is aggressive, cool, dark, mysterious and fun.
Our culture? High-energy, accountable, and built on people who take ownership.
Operations are critical to everything we do. This role plays a key part in ensuring products move efficiently across international markets whilst maintaining strong customer service, operational accuracy, and supply chain visibility.
The Role
Reporting into the Operations team, you’ll manage day-to-day customer supply chain operations across multiple EMEA markets, with a particular focus on Africa & Middle East.
This is far more than a traditional customer service role.
You’ll oversee international order management, export coordination, customs documentation, customer communication, and operational issue resolution across both raw materials and finished goods.
A major part of the role will involve managing critical export documentation and ensuring operational accuracy across international shipments.
You’ll work closely with Supply Planning, Logistics, Commercial, Manufacturing, and external customers to ensure smooth operational execution, proactive communication, and strong service performance.
The role would suit somebody from a fast-moving FMCG, food ingredients, food manufacturing, beverage, or international supply chain environment who enjoys working cross-functionally and taking ownership within a dynamic operational business.
Key Responsibilities
- Managing end-to-end customer order operations across EMEA markets
- Coordinating international shipments and export activity across multiple regions
- Managing export documentation including:
-Bills of Lading
-Packing Lists
-Commercial Invoices
-Health Certificates
-Certificates of Origin
-Certificates of Analysis
- Supporting customers with order updates, shipment coordination, and lead time communication
- Overseeing order-to-cash transactional accuracy and SAP order management
- Working closely with Supply Planning, Logistics, Commercial, Finance, and Manufacturing teams
- Managing service risks, escalations, shortages, and operational delivery challenges proactively
- Driving OTIF and customer service performance improvements
- Supporting process standardisation and operational improvement initiatives
- Maintaining strong operational visibility and reporting accuracy
- Leading and supporting a small customer operations team
- Ensuring compliance and documentation accuracy across international shipments
What We’re Looking For
- Experience within customer supply chain, export operations, customer operations, logistics, or international customer service
- Strong hands-on experience with export documentation and international shipping processes
- Experience managing international customer orders and complex order flows
- FMCG, food ingredients, food manufacturing, beverage, or related manufacturing industry experience highly advantageous
- Good understanding of end-to-end supply chain operations and cross-functional collaboration
- Exposure to short shelf-life or time-sensitive product environments advantageous
- SAP ECC and/or S/4 HANA experience advantageous
- Strong Excel capability and confidence working with operational data
- Experience managing OTIF, service performance, and operational KPIs
- Strong communication and stakeholder management skills
- Comfortable operating within fast-paced, entrepreneurial environments
- Ability to manage operational pressure, changing priorities, and customer escalations calmly
- Previous leadership or coordinator management experience advantageous
- Someone proactive, organised, detail-focused, and solutions-driven
- A collaborative operator who enjoys building relationships and improving ways of working
Interested? Click ‘Apply’ or message me directly.
The Advocate Group is the exclusive talent partner for Monster Energy. All direct or third-party applicants will be forwarded to The Advocate Group for processing.
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