Location: Surrey
Salary: £25,000 – £28,000 + Benefits
Set-up: On-site (Monday – Friday)
An exciting opportunity has arisen to join a globally recognised, market-leading business operating within the speciality ingredients and distribution sector.
This company partners with some of the world’s most well-known brands and manufacturers, supplying innovative products and solutions across multiple industries. Due to continued growth, they are looking for a driven and customer-focused individual to join their commercial operations team.
The Role
You will play a key role in ensuring customers receive a seamless service from order placement through to delivery. Acting as a central point of contact, you will work closely with customers, suppliers, sales teams, and internal departments to keep operations running smoothly and efficiently.
Key Responsibilities
- Manage the end-to-end customer order process through internal ERP systems
- Act as a primary point of contact for customer queries, delivery updates, and order management
- Build strong working relationships with customers and internal stakeholders
- Communicate effectively across phone, email, and internal systems
- Support the wider commercial and operational teams to ensure excellent customer service levels
- Maintain accurate records and system updates to support business operations
- Assist with pricing, delivery coordination, and general administrative support
What They’re Looking For
- Strong communication skills, both written and verbal
- Highly organised with strong attention to detail
- Comfortable working with numbers, pricing, and product quantities
- Proficient in Microsoft Office, particularly Excel and Word
- Positive, proactive attitude with the ability to work in a fast-paced environment
- Previous experience within customer service, administration, sales support, or order processing would be advantageous
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