Account Executive

About the Role

You’ll handle inbound customer enquiries by phone and email, advise clients on products and

branding methods, prepare accurate quotes and visuals, and manage orders end-to-end. You will coordinate with internal teams and suppliers to achieve right-first-time delivery and drive

repeat business.

Key Responsibilities

• Respond to enquiries and provide professional, timely service across phone and email, meeting
• Produce accurate quotes, visuals and proofs; manage amendments and approvals.
• Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate.
• Manage orders, liaise with suppliers and production teams to ensure correct specs, colours and delivery.
• Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and payments proactively.
• Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time and problem-job rates.
• Take ownership of enquiries from first contact to completion and follow handover/cover processes.

What You’ll Bring

• Customer service and/or inside sales experience.
• Clear written and verbal communication and a confident phone manner.
• Strong attention to detail and good time-management across multiple deadlines.
• Numeracy for margins, VAT and tiered pricing.
• Proficiency with Outlook and Excel/Google Sheets and willingness to learn a bespoke system.

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