About Onyx
Onyx is a fast-scaling social commerce agency operating across the UK and expanding into Europe. Led by exited founders and ex-TikTok leadership, we work with some of the world’s most recognised brands — Crocs, Pandora, VF Group, John Lewis, and Foot Locker
There is a huge shift in the media landscape as a new generation of consumers engages with social media to research products and shape their buying decisions rather than searching in traditional channels.
Our mission is to guide brands on how they can maximise the exploding social commerce opportunity on TikTok and drive meaningful results for their business.
About The Role
We’re expanding our account management team! We’re looking for entry-level or 2nd job individuals who will thrive in an early-stage business and want to grow their knowledge across the social commerce and TikTok ecosystem. You will work as part of our account management team supporting our clients’ TikTok Shop Operations, and we’ll teach you everything you need to know along the way from Shop set-up, to managing creator relationships and managing and analysing marketing reports. You may already have some experience delivering effective TikTok Shop, Ads or Organic content strategy and be looking to develop your career, or simply have a passion for TikTok culture, audience and engagement, and want to get into the detail of how it all works.
You will;
- Manage client onboarding and TikTok Shop setup, dealing with timely order fulfillment, inventory accuracy, and issue resolution
- Support the planning and execution of TikTok Shop campaigns and sales events, coordinating closely with our organic content teams
- Analyse performance data, develop optimisation strategies to improve performance and provide reporting with clear, actionable insights to clients
- Develop relationships with creators to build and manage long-term affiliate partnerships that align with client growth goals
- Support the account team by preparing reporting and information for client status calls, meetings and presenting information where appropriate
- Support the planning and execution of TikTok Shop LIVEs, from product selection to host coordination and fulfillment readiness
- Collaborate with the content and production teams to provide real-time community feedback that shapes content direction.
What you will bring
Essential skills and experience for the role:
- Educated to degree-level or equivalent
- Excellent communication skills, written and verbal in order to work with clients and creators face to face, by email and in formal presentation settings
- Strong statistical and analytical skills and ability to understand data, spot trends and make appropriate campaign management decisions
- Able to use Google & Microsoft suite of work applications, including strong Excel/Google Sheets skills to manage data and ability to create professional written documents and presentations
- Ability to think and work independently, multi-task and meet deadlines in a fast-paced environment
- An energetic and positive approach to everything you do
- Be adaptable and resilient in an ever-changing scale-up environment
Additional skills a bonus:
- Additional European language from German, Italian, French, Spanish
- STEM subjects at A-Level or degree preferred
- Experience in eCommerce marketplace operations (ideally TikTok Shop), including product onboarding, inventory and fulfillment management, and promotional campaign execution
- Client management experience
What we can offer
Onyx is an entrepreneurial and innovative business operating in a pioneering sector. All of our team members can make a huge contribution at this early stage of our business growth, challenge themselves and others, work with like-minded individuals, and learn a lot in an exciting, relaxed and inclusive environment.
We offer:
- Competitive salary
- Pension contributions
- Performance bonus
- Health Cash Plan
- Hybrid working environment with set days in office
- Flexible working around core hours with a focus on outcomes
- 25 days holiday (plus bank holidays)
- 2 weeks ‘work from anywhere’ allowance
- Health and Wellness benefits
- Home office/mobile/broadband allowance
- Volunteer days
- A high level of responsibility, autonomy and opportunity for growth
You must already have the right to work in the UK and the ability to work in a hybrid environment, 3 days in the Shoreditch, London.
Please let us know if you require any accommodations to fully participate in the interview process
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