ROLE OVERVIEW
Cozee Properties is looking for an ambitious and personable Lettings Negotiator to join our Central London team. This is a mid-level role for someone with two to four years of lettings experience who is ready to take the next step — working at a boutique agency where your contribution is genuinely visible and a clear path to senior negotiator or manager level is on the table.
You will work closely with our Lettings Manager, taking ownership of viewings, applicant relationships and offer progression, while occasionally stepping up to lead the team when needed. This is not a role for someone who wants to blend into the background — we want someone who takes pride in their work, builds real relationships, and wants to grow with us.
ROLE EXPECTATIONS
You will be expected to manage your own diary, applicant pipeline and workload with confidence and minimal supervision. Every applicant you work with should feel like a priority, and every landlord interaction should reflect the Cozee standard — professional, honest and trustworthy.
Beyond the day-to-day, you will be someone the Lettings Manager can rely on. When they are out of the office or need cover, you step up without being asked. You know the portfolio, you know the clients, and you are ready.
WHAT SUCCESS LOOKS LIKE
- Your viewings are well prepared, professionally conducted and consistently convert to offers
- Applicants feel informed, valued and confident throughout their journey with Cozee
- Offers are negotiated and progressed efficiently, with landlords kept closely in the loop
- Your pipeline is always up to date and accurately logged in the CRM
- You are trusted by the Lettings Manager to hold the fort and make sound decisions
- You are developing your skills and knowledge with a clear eye on progression
HOW YOU’LL SPEND MOST OF YOUR TIME
Most weeks, you will be:
- Registering and qualifying new applicants — understanding their needs and matching them to the right properties
- Conducting viewings across Central London, representing Cozee with professionalism and warmth
- Negotiating offers between applicants and landlords, managing expectations on both sides
- Progressing agreed lettings through to referencing and tenancy commencement
- Keeping landlords updated throughout the letting process — proactively, not reactively
- Maintaining accurate and up-to-date records in the CRM at all times
- Supporting the Lettings Manager with day-to-day team activity and deputising when required
- Contributing to the team’s overall performance, sharing feedback and ideas openly
You will be office-based at our Gray’s Inn Road office, with viewings and client meetings across Central London throughout the week.
WHO THIS ROLE IS FOR
This role is ideal for someone who:
- Has two to four years of residential lettings experience, ideally in Central London
- Is confident conducting viewings and negotiating offers independently
- Builds genuine rapport with applicants and landlords — people remember you
- Is organised, self-motivated and manages their workload without needing to be chased
- Is ready to step up and lead when called upon, and sees that as an opportunity rather than a burden
- Wants to grow — into a senior negotiator role and, in time, into management
- Represents any brand they work for with pride and professionalism
EXPERIENCE THAT HELPS
- Proven residential lettings experience in Central London
- A track record of conducting high volumes of viewings and converting to offers
- Experience progressing lettings from offer through referencing to move-in
- Familiarity with current lettings legislation: Right to Rent, Tenant Fees Act, deposit protection
- Experience working with both domestic and international landlord and applicant clients
- ARLA Propertymark qualification or active progress toward it
- Confident use of a lettings CRM and property portals
WHAT WE OFFER
- Competitive salary, aligned to your experience
- Commission and performance bonus linked to your personal letting activity
- Funded support for ARLA Propertymark qualification
- Office-based role at our Gray’s Inn Road, Central London office
- A clear and genuine path to senior negotiator and lettings management
- A boutique environment where your work is seen, recognised and rewarded
- A collaborative, supportive team that takes the work seriously without taking itself too seriously
ABOUT COZEE PROPERTIES
At COZEE Properties, we believe property has the power to transform lives. Our mission is to deliver exceptional homes, service, insight, and support for clients, investors, landlords, and renters alike. By combining deep market expertise with innovative technology, we create a seamless and transparent property experience that empowers people to make confident decisions at every stage of their journey. Whether we are helping someone find a home, build a portfolio, or relocate to London, our focus remains the same — delivering outstanding results with care, professionalism, and integrity.
We are committed to setting new standards within the property industry through a modern, client-centric approach rooted in innovation, collaboration, and community impact. At COZEE, our values shape everything we do: we act with integrity, treat people with respect, embrace forward-thinking solutions, and hold ourselves accountable to the highest standards. As a growing business, we foster a collaborative environment where ambitious individuals can thrive, develop, and make a genuine difference. Every interaction — both internally and with our clients — reflects our commitment to helping people live better.
HOW WE HIRE
- Submit your CV and a short cover letter telling us why this role and why Cozee
- Initial 15-minute introductory call with our team
- First interview with senior management — focused on your experience, approach and what you’d bring to the role
- Second interview to meet the team — an informal session to get a real feel for the Cozee culture
We aim to move quickly and will communicate clearly at every stage. The full process typically runs over two to three weeks.
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