Audio Visual Service Engineer
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.To provide North London field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates-based North of London, ideally within the M25. The Audio-Visual Service Engineer will work from home and receive a monthly car allowance of £350. Whilst the salary budget is set at a max of 45K, there is some flexibility based on experience.Audio Visual Service EngineerResponsible for post-implementation fault finding, testing, and the repair of audio-visual equipment acrossvarious job sites and client types.Knowledge & Key SkillsOnsite Work 80%Audio (Program and Speech, DSP-based systems) (QSC, Biamp, Shure, and Poly sound structure)Projection and Display Devices (Maintenance)Custom Control Systems (AMX/Crestron/Extron/SY)Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams)Microsoft HubDigital Signage Systems (Scala/OneLAN/Brightsign)Video Wall Display Systems (Datapath/Dexon)IPTV (Exterity / Tripleplay)Live Event Work (VC/Presentation/Broadcast)Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general.Site cleanlinessCommunicating with customers and site contactsAdherence to site rules, procedures, and H&SAdhoc On-site Tech cover – annual leave, sicknessRemote 20%Completing post-job and PM reportsProviding phone/email tech supportProduct research and development for client requirementsContinue with PDP and applicable trainingIMS and Quality Policy awareness and developmentEssential:4 years audio-visual experience – installation/onsite/tech supportAbility to terminate cables (particularly Cat5/6, RS232 and Audio TRS)Knowledge of Audio room acoustic optimisation within various environmentsEffective communication skills at all levels, especially client-facingGood numeracy and written skillsMust be well organised with the ability to prioritise workload effectively whilst dealing with clients proactivelyQuick response to service desk ticketsAble to work individually and as part of a teamGood time keeping and dressed according to the job in handFully compliant with The Health and Safety at Work Act 1974Clean driving licence and a current passport holderAVIXA CTSDesirable:Crestron P101Extron School of AVCisco CCIPMicrosoft Teams core skillsNetworking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMPThe Benefits:Salary up to 45K based upon experience28 days holiday, including the 8 bank holiday days- with incremental increases for long service.Car Allowance.Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches the 5%, after one years service a salary sacrifice option is available.There is a drink allowance during the dayTools & PC suppliedBupa Healthcare after 6 months including dental cover28 days holiday, including the 8 bank holiday days- with incremental increases for long service.Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, theyare eligible to participate when the company hits the targets. xcswzye This is not a contractual bonus, but today the value is 10% of base salary….