Mid and South Essex NHS Foundation Trust
Radiology Patient Pathway Assistant
The closing date is 10 June 2026
Thank you for your interest in the position of Patient Pathway Assistant, please take time to read the job description and person specification attached.
We are looking for an individual who has excellent people skills with experience in reception work, administration, and telephone appointment centre.
The perfect candidate will join our large, busy and friendly Radiology Admin Team.
The role will include performing specialised reception cover, booking specialised imaging appointments and administrative duties, also dealing with queries face to face and over the phone. You will be front‑line in meeting and welcoming patients, visitors, and staff to the department and therefore you must be confident in dealing with people at all levels.
The role will cover the Basildon Hospital site, which includes Orsett Hospital, Brentwood Community Hospital, St Andrews Billericay, and Thurrock Community Diagnostic Center. The candidate must be able to travel to these sites.
The ideal candidate will have these desired skills and attributes; training will also be given.
- Experience in working in a patient/customer facing role.
- Excellent telephone manner.
- Attention to detail.
- Works accurately and calmly under pressure.
- High level of computer literacy.
- Multitasking ability.
- Excellent timekeeping.
- Flexibility to cover colleague absence.
- Flexibility to change days/hours if needed.
Please note that this vacancy may close early due to number of applications.
Main duties of the job
The job is 37.5 hours per week, we work various shifts over 5 days from Monday to Sunday, different shift patterns and weekend work applies to this role. Our department is open from 8am to 8pm, and an example of different shifts could be 8am-4pm, 9am-5pm, 10am-6pm, 12pm-8pm, all shifts will be on a rota.
Reception areas and call centre coverage
The role will cover different reception areas and a call centre within the main Basildon site and four off‑site locations where we run services; you will be required to travel to these sites.
- Main X‑Ray Department
- Ultrasound Department
- CTC Reception
- Courtyard MRI and CT
- Maternity Ultrasound Reception
- Orsett X‑ray Department
- St. Andrews Centre, Billericay
- Brentwood Community Hospital, X‑ray Department
- Thurrock Community Diagnostic Center, Grays
This role will be based at Basildon Hospital, but you may at times be required to cross‑site cover at one of our other sites – Southend or Broomfield Hospital.
The main duties of this role will include reception work – checking in and out patients, dealing with patient queries, and booking appointments.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job responsibilities
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
We are unfortunately not able to provide sponsorship for this role.
Person Specification
Education
- Good level of general education e.g. GCSEs or equivalent
- Good literacy – demonstrated through minimal mistakes on application
- Qualification in administration
Experience
- Experience of working with the public
- Experience of working as a receptionist in NHS or Healthcare environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mid and South Essex NHS Foundation Trust
£25,272 a year Per Annum (Pro Rata for Part Time)
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