Are you passionate about keeping our patients safe and improving patient safety? Do you want to be part of the caring, innovative and dynamic Patient Safety Incident Response Team with the opportunity to learn new skills? Can you provide efficient and effective professional administration and coordination? If the answer to these questions is yes, then we have a fantastic opportunity for you to join the North West Ambulance Service Quality Directorate as one of our Patient Safety Incident Coordinators.
Main duties of the job
The North West Ambulance Service is committed to improving the way in which the NHS responds to patient safety incidents and we are seeking to develop and strengthen our team to manage the new Patient Safety Incident Response Framework.
The post holder will work closely with Lead Patient Safety Incident Investigators to provide support the Patient Safety Incident Investigations process including the organisation of multi-disciplinary Patient Safety Incident meetings with a variety of stakeholders.
Our ambition is to be the best ambulance service in the UK, delivering the right care, at the right time, in the right place, every time. We are looking for an enthusiastic and highly motivated individual to join our team.
The ability to travel across the Northwest will be required as part of this post.
Job responsibilities
We are an Equal Opportunities employer and welcome applications from all sections of society regardless of disability, age, gender, ethnicity, sexual orientation, race, religion or belief.
Person Specification
- Excellent interpersonal and communication skills (written and verbal)
- Excellent organisational skills
- Excellent attention to detail
- Ability to deal with highly confidential, distressing, and sensitive information
- Ability to have a methodical approach to work
- Ability to keep accurate and complete records consistent with best practice policies, procedures, and guidance
- Proficient in using Microsoft Office
- Flexibility to work to the needs of the organisation
- Ability to deal with highly confidential and sensitive information
- Ability to travel and work across the NWAS footprint
- Understanding of confidentiality
Qualifications and Knowledge
- Educated to Diploma level and/or able to demonstrate the equivalent level of knowledge and experience
- PSIRF Training Requirements
- Level 1 (Essentials of Patient Safety) of the Patient Safety Syllabus
- Knowledge of NHSE Patient Safety Incident Response Framework (PSIRF)
Experience
- Experience of working in a senior administration/ coordinator role
- Experience of handling confidential and sensitive information
- Previous experience in an NHS environment
- Experience of developing clear, accurate, and comprehensive reports
Values and Behaviours
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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