Overview
Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? As a Patient Support at Dedalus, you will help patients book, reschedule, cancel and manage their health appointments online 24/7. Our After Sales team plays a key role in helping customers navigate any issues they may have, ensuring users of our software solutions have the best possible experience. You will make a profound impact across the healthcare sector.
Responsibilities
Provide an email support channel for patients to book, change or reschedule their healthcare appointments as needed. Resolve patient issues in one reply and educate patients on self‑serve options to improve their experience. Support customers across the UK and Ireland, covering multiple appointment types and queries.
Qualifications
- Patient focused mentality who is able to adapt to different types of patients contacting us for help.
- Excellent communication skills both written and verbal with a clear, positive and friendly style of writing.
- Good problem‑solving abilities.
- Shows initiative & ability to anticipate potential future issues andescalate accordingly.
- Demonstrates empathy for the situation and a willingness to help.
- Ability to handle conflict / complaints – turn a problem into a solution mentality.
- Excellent team player.
- Flexible and adaptable to changes.
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