About the role
A customer facing role responsible for the installation of Window Dressing products in customers homes. Focus on engaging and delighting our Customer in delivering a market leading customer experience. We are currently recruiting for 2 heads across our London catchment area. You will be expected to be able to collect goods from one of collection sites in either Kingston, Sloane Square or Welwyn Garden City. You will have access to a business use vehicle.
Salary – £30,500 – £43,300.
Contract type – This position is a Permanent contract.
Working pattern – 37.5 hours per week, Monday to Saturday on a rota basis
Location – This is a mobile position where travel is required visiting customers homes. You will be required to attend the office for occasional meetings and training.
Key responsibilities:
Using your customer service skills and product knowledge experience you will be responsible for carrying out the fitting of window dressing products (curtains, blinds, shutters and associated products such as poles and tracks). You will use your skills and expertise to deliver high quality installation standards, Right Fit First Time. You will be an ambassador for the John Lewis brand, working in customers’ homes, bringing to life our values and delivering a consistently exemplary customer experience.
This role is very independent and although you are provided with your appointments, time management is key to ensure your day runs smoothly.
This is a customer-facing role that involves providing a high level of customer service as you will be visiting customer’s properties to complete a range of activities associated with Furnishing Fittings. You will be responsible for providing accurate error free work, demonstrating excellent communication skills and offering advice, demonstrations and recommendations to meet the customers needs.
The role requires a considerable amount of driving between the branch, customers homes and the service building – a business use vehicle is provided for this purpose. You will also be provided with all of the necessary equipment required to complete your work.
You will be required to occasionally visit a John Lewis branch to ensure you are up to date with your product knowledge.
This role is subject to the following pre-employment screening: 3 year references. Basic disclosure. DVLA check.
Essential skills/experience you’ll need:
Full, clean driving licence
Excellent customer service skills
Experience fitting home furnishing products
IT literacy
Communication skills
Confidence working independently
Desirable skills/experience you may have:
Proven sales experience
Understanding of window dressings
#LI-JC3
#J-18808-Ljbffr…