People Support Officer, EDI
The closing date is 31 May 2026
The purpose of this role is to work in the People Support Team to support colleagues through Inclusion, Engagement and Wellbeing workstreams. This includes engaging clinical and non-clinical staff effectively, planning and facilitating events, supporting colleagues individually and through team initiatives, data collection, analysis, and reporting to inform meaningful and sustainable change.
The role involves cross‑team collaboration, knowledge sharing, and sharing officer workload across Inclusion, Engagement and Wellbeing. A compassionate, inclusive and respectful approach is key, with an emphasis on compassion, support and signposting to appropriate resources when necessary.
This role is a Hybrid role based at University Hospital Coventry, with visits to community sites and the Hospital of St Cross.
This role historically receives a high volume of applications – we plan for interviews to start from 11th June.
Main duties of the job
- Support the implementation of the Inclusion Delivery Plan, working closely with action owners and stakeholders, being accountable for actions and following through until completion.
- Manage translation and interpreting services, including monthly reporting and queries.
- Provide data to support inclusion‑related reporting requirements, ensuring completeness and data quality.
- Provide administrative and coordination support to Staff Networks.
- Lead on planning and facilitating cultural events, awareness campaigns, and workshops.
- Promote inclusive behaviours.
- Work in partnership with other teams (Communications, Occupational Health, Knowledge Services, Chaplaincy, Workforce) to promote inclusion‑focused updates and initiatives.
- Stay updated with inclusion trends and research, applying evidence‑based strategies.
- Support Equality Impact Assessments, reasonable adjustments, policy updates, accreditation applications, FOI responses, Datix and Complaint submissions where inclusion expertise is required.
- Develop accessible materials, posters and act on feedback to improve inclusion‑related communications.
- Engage staff across clinical and non‑clinical areas, sharing initiatives and encouraging participation in networks, events, and surveys.
- Provide supportive conversations, guidance on reasonable adjustments, and signposting to internal and external services (phone, email, walk‑ins).
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence – University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation’s core values.
Job responsibilities
Recognition, Events & Campaigns
- Provide administrative and coordination support to:
- LongService Awards
- Making A Difference
- OSCAs
- Inclusion Summit
- National Health Campaigns
Communications & Resources
- Foster engagement through clear and accessible messaging.
Administration
- Manage phone inquiries, Outlook inboxes, Teams channels, document data, and handle administrative tasks efficiently.
- Use Microsoft Office daily for reporting, presentations, and project tracking.
- Organise daily workload, checking Teams and email regularly for updates.
- Maintain accurate records for reporting and statistical purposes.
Service Development & QI
- Contribute to quality improvement initiatives and evaluate ways to enhance PST and inclusive approaches.
- Identify and recommend improvements to existing processes and policies, collaborating with staff and network members.
- Attend training to support utilising organisational tools to identify waste and support continuous improvement.
- Request and submit invoices for management approval for necessary resources and submit to admin.
DecisionMaking & Professional Standards
- Use judgment, initiative and take responsibility for managing daily workload, responding to inquiries, and escalating issues when necessary. Complete all mandatory training.
Person Specification
Qualifications
- See supporting documents
Experience
- See supporting documents
Knowledge
- See supporting documents
Skills
- See supporting documents
Commitment to Trust Values and Behaviours
- See supporting documents
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
University Hospitals Coventry and Warwickshire
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