Job Overview
End date: Sunday 31 May 2026. Salary range: £26,200 – £26,200. Flexible working – you can arrange hours to suit your routine.
Position Details
Job Title: Customer Support
Locations: Hereford and Lloyds & Halifax branches within a reasonable distance.
Hours: 17.5 hours per week, including Saturdays.
Working pattern: Part‑time.
Salary: £13,100 per year, increasing to £13,475 after 6 months.
What You’ll Be Doing
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While handling everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance, and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, help customers use online and mobile banking independently, and recognise opportunities to connect customers with the right products and services. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels such as web chat, video, or social media.
What We’re Looking For
- Minimum of 12 months of customer service experience.
- A people‑person who is honest, genuine and caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- Passion to put yourself in the customers’ shoes, show empathy, act with care and integrity, take time to resolve queries and give customers confidence in the service you’re providing.
- Commitment to deliver on your promises and go above and beyond for the customer.
- A genuine teammate who collaborates closely with colleagues to ensure customer needs are met.
Career Development
At Lloyds Banking Group, we offer a Skill Progression Framework. All new colleagues spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex needs, and earning valuable accreditations. Once you’ve built that foundation, we support you in exploring a wide range of career opportunities across the Group in specialist areas such as Digital, Operations, Fraud, and Financial Planning, as well as leadership roles.
Benefits
- Generous pension contribution of up to 15%.
- Annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days holiday (increasing over time) plus bank holidays, pro‑rated for part‑time roles.
- Range of wellbeing initiatives and generous parental leave policies.
- Salary reviewed annually on 1April as part of our annual pay review.
- Full uniform supplied.
Equal Opportunity and Reasonable Adjustments
We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
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