Lloyds Banking Group – Customer Support – Cirencester

Job Summary

A part‑time customer support role working 24 hours per week from one of our Lloyds and Halifax branches in Cirencester. Flexible working options are available.

Responsibilities

• Provide face‑to‑face banking support to customers, handling everyday tasks and assisting with important moments.
• Offer reassurance, guidance and practical support, including dealing with bereavement, fraud concerns, vulnerable customers and digital banking confidence.
• Promote and support our digital services, helping customers use online and mobile banking independently.
• Recognise opportunities to connect customers with appropriate products and services.
• Adapt to changing customer demand and discuss shift pattern changes in advance.

Qualifications and Experience

• Minimum of 12 months customer service experience.
• People‑person qualities: honesty, genuine care, empathy, integrity, calm under pressure and the ability to build relationships.
• Commitment to deliver promises, go above and beyond and collaborate closely with colleagues.
• No previous financial services experience required.

Benefits

• Generous pension contribution up to 15%.
• Annual performance‑related bonus.
• Private medical benefit with BUPA.
• Share schemes.
• 22 days’ holiday (pro‑rated for part‑time), bank holidays, wellbeing initiatives and parental leave policies.

Equal Opportunity

We are disability confident. If you need reasonable adjustments to the recruitment process, let us know.

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