Podiatry Administrator/Sarum House Main Receptionist (INTERNAL)
This is a dual role, the post holder will be responsible for efficient and effective administrative support to the Podiatry Service whilst giving reception support to colleagues within Sarum House Health Centre. The post holder will provide a customer focused service for all patients and visitors attending or passing through the Sarum House Health Centre.
You will be dealing with all patient phone and email enquiries, inputting clinical data onto the Maxims system and supporting the clinical teams. Sarum House is the administration hub for the Podiatry Service. Your role will provide the administration of the podiatry outpatient service.
Main duties of the job
- Manage and upload new referrals for Podiatry to MAXIMS, ensuring urgent referrals are prioritised, for both clinic patients and home visits in a timely manner.
- Book new and follow‑up appointments / home visit appointments and all associated processes for Podiatry patients from across Herefordshire within agreed timescales and ensure all available appointment slots are fully utilised. In all Podiatry locations across all sites.
- Highlight to the Podiatry Clinical Manager / Podiatry Admin Lead any issues with appointment lead times and clinic capacity, across all podiatry sites across Herefordshire.
- Manage the Outpatient Future appointment worklist and the PIFU Future appointment worklist.
- Maintain a safe working environment and assist with maintaining building security at Sarum House Clinic, which will involve locking up and, if last person in building, setting the alarm.
- Prepare the building for the day, prepare the waiting room, and unbolt the front doors / main entrance.
- Support the safe running of the building and escalating any concerns to the podiatry manager.
Person Specification
Education
- Customer services/Business Administration qualification at Level 3 or equivalent experience.
- Level 3.
Experience
- Excellent verbal and written communication skills.
- Proficient in the use of IT systems.
- Previous Use of Maxims.
Personal
- Team Player.
- Ability to work autonomously.
- Ability to use own initiative.
- Flexible.
- Previous Supervisor/Leadership of junior staff.
Skills
- Knowledge of IT systems.
- Knowledge of Word, Excel.
- Computing Level 3.
- Management of waiting lists.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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