Wickhambrook Surgery is seeking an experienced, enthusiastic receptionist/administrator on a part-time basis, for 24 hours per week. Actual days of work to be agreed, but will include working all day on Friday with shifts during the hours of 7.45am and 6.30pm.
The successful applicant will be a team-focussed individual, with a passion for patient care. You will join our friendly supportive team to help us to continue to deliver quality, patient centred medical care to our local community. This is an important and essential front-line role at the practice; our receptionists are the first contact our patients have with the practice.
This position is advertised on behalf of West Suffolk Rural Primary Care Network.
Main duties of the job
Duties will include:
- Greet patients and visitors to the practice, respond and/or redirect accordingly.
- Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
- Ensure that patients without appointments but who need ‘urgent consultations are booked into appropriate slots and referred to a GP where necessary.
- Receive and accurately record requests for home visits, assessing urgency in accordance with the practices protocols.
- Ensure computerised appointment system is up-to-date.
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
About us
Our busy, yet community minded practice is situated within beautiful, rural Suffolk countryside, between Bury St. Edmunds, Haverhill and Newmarket, serving a patient population of approx. 5,200. Our clinical system is SystmOne, and we are proud of our consistently high achievement in the Quality and Outcomes Framework (QOF). We work collaboratively with West Suffolk Rural Primary Care Network (PCN).
Supporting your work life balance and professional development is important to us, and we are happy to discuss any requirements with you. We offer the following benefits
- Supportive and friendly environment
- Free car parking
Person Specification
We would welcome applications from adaptable, and friendly individuals, who are keen to help us maintain our delivery of a high standard of patient care to our practice population. You will have the following experience and skills:
- Organised
- Remain calm under pressure
- Able to multi-task whilst dealing with frequent interruptions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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