Visitor Assistant

Position Summary

We have 2 posts of Visitor Assistant available.

The role is part of the Visitor Experience team, operating in highly interactive front‑facing environments.

Key Responsibilities

• Shape each visitor’s experience from arrival, creating a welcoming and safe environment.
• Engage with a wide range of audiences, answering questions, offering guidance and providing practical support.
• Maintain high standards of Health & Safety and Security, working alongside Duty Managers.
• Support visitors throughout interactive public spaces, ensuring excellent customer service.

Required Attributes

• Passionate about people and committed to delivering excellent customer service.
• Confident in communicating with visitors and able to respond helpfully and independently to enquiries.
• Alert to opportunities to enhance the visitor experience through thoughtful and timely support.

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