Overview
Location: Shepcote Lane, Sheffield
Salary: £25,242 – £27,204 pro rata (plus 20% shift allowance & weekend working)
Hours: 18.5
Contract Type: Permanent
Role: PNC/LEDS Operator – Shifts (24/7)
Department: Crime Services
In this role you will update PNC/LEDS with information passed on by officers, police staff and external agencies and respond to calls from officers, police staff and other departments and relay relevant information. There is a requirement to work a 24/7 shift pattern of 4 days of 12 hours each day, including weekends and bank holidays.
Key Responsibilities
- To create, update, and amend information held on the Police National Computer (PNC) Law Enforcement Data Service (LEDS) and other relevant South Yorkshire Police intelligence and recording systems as and when appropriate.
- Research discrepancies.
- Liaise with Criminal Justice Units and other criminal justice agencies to assist in the provision of complete records.
- Deal with enquirers by telephone, in person or by other means, whether police officers, members of the public, other Criminal Justice Agencies or bona fide authorities.
- Maintains accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.
- Manages customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
- Maintain high levels of customer service, manage customer expectations and meet national and organisational service level agreements.
Skills and Experience
- Communication skills – adapt language to meet the needs of different people/audiences.
- Able to utilise IT packages, systems and/or databases.
- Able to appropriately prioritise and plan own work.
- Experience of information gathering and problem solving.
Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview.
What We Offer
We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:
- A highly competitive salary and access to a generous pension scheme
- Generous annual leave allowance
- A wide range of family-friendly policies including enhanced maternity, paternity and adoption leave
- Flexible working arrangements including flexi-time and hybrid working
- A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
- Development and leadership courses to develop your career with South Yorkshire Police
- Employee Assistance Programme (accessible 24/7) offering confidential support and advice
- Flexible lifestyle benefits such as Blue Light Card, Company Shop, Cycle to work scheme
- Commitment to embedding sustainability: South Yorkshire Police Sustainability Strategy 2020-2025
- Membership to the Sports and Social Club
- Access to staff support groups and networks
Eligibility
Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.
Appearance & Standards
South Yorkshire Police is committed to balancing self-expression with the need to maintain role-sensitive professional standards in dress and appearance. Tattoos visible on duty may be permitted provided the tattoo is not unacceptable or inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.
Vetting
The vetting level for this role is Management Vetting (MV). If successful your vetting will be reviewed and uplifted. For further information please contact the Vetting Unit.
Contact Details
For further information about the role, please contact: David Wade on 0114 2196904
Closing Date
Closing Date: 11 June 2026
Candidate Information & Diversity
Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.
Applications are welcome from female and ethnic minority candidates. We encourage and welcome applications from underrepresented groups and those seeking Part Time/Job share working arrangements.
Documents to Review are available via internal links in the original posting but are not included here.
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