Customer Service Coordinator

Customer Service Advisor – Sheffield

Join our team at our Sheffield site (S26 6NQ).

Responsibilities

• Respond to customer enquiries, pricing requests, delivery information and samples by telephone.
• Check addresses, pricing, discounts, product and haulage availability.
• Enter quotations, sales orders, sample requests and schedules.
• Investigate credit requests and additional invoices.
• Prepare credit notes.
• Liaise with the transport order book and schedule clearance; check acknowledgements.
• Execute soft-sales activities, working with external teams and customers to promote stocks and increase sales.

Essential Qualifications & Experience

• Good interpersonal and communication skills – verbal and written.
• Evidence of working as part of an effective team.
• Participation in training events that may require travel and overnight stays.
• Excellent telephone manner and accurate keyboard skills.
• Flexible, enthusiastic and able to work under pressure using own initiative.
• Working knowledge of Microsoft applications including email, Excel and Word.
• Full driving licence.

Benefits

• Full-time, permanent role.
• Competitive salary.
• 10% matched pension, administered by Legal & General.
• 3x life insurance.
• Share-save scheme eligibility.
• Full access to the Employee Assistance Programme for self and family members.
• Access to a high-street retail discounts platform – discounts at Tesco, Asda and other retailers.
• Personal development and career progression opportunities.

We encourage all qualified candidates to apply. We are committed to building belonging, empowering colleagues to be their true selves by fostering a diverse and inclusive workplace.

We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.

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