Support Coordinator – Barnsley Thrive (3 sites close together) – Full Time (Mon‑Fri 9:00am‑5:00pm; one late shift per week 12:30pm‑8:30pm; one weekend in four working Sat & Sun 9:00am‑5:00pm with 2 days off that week). Permanent contract. Salary £25,110‑£32,090 per annum (potential to increase with experience).
Waythrough is a large mental health and social support charity formed in 2024 from the merger of Humankind and Richmond Fellowship. We support around 125,000 people annually through nearly 200 services and employ 3,500 staff and volunteers.
Make a real difference in your community by supporting people facing mental health, substance use, housing or domestic abuse challenges.
Key Responsibilities
- Manage a caseload of service users, completing high‑quality needs and risk assessments.
- Develop and review comprehensive support and risk management plans to help individuals toward independent living.
- Provide practical housing‑related support and enhanced housing management to users in the community.
- Deliver recovery‑focused group sessions and training, including tenancy readiness, housing options and bespoke recovery programmes.
- Support vulnerable individuals in line with adult and child safeguarding procedures and best practice.
- Maintain accurate, timely, and compliant case records using internal databases and case management systems.
- Collaborate with internal teams, referral agencies, statutory services and external stakeholders to ensure coordinated support.
- Attend and contribute to multi‑agency meetings, updating and advocating for service users as needed.
- Undertake outreach sessions to promote the service, encourage referrals and provide signposting support.
- Work flexibly across all three Barnsley Thrive sites to meet operational and service user needs.
Essential Skills & Competencies
- Excellent communication and interpersonal skills to engage with service users, colleagues and partner agencies.
- Passion for supporting vulnerable individuals, promoting independence, recovery and inclusion.
- Strong organisational and time‑management skills to manage a varied caseload effectively.
- Proficiency in maintaining accurate records and confident use of electronic case management systems.
- Ability to work independently and collaboratively within a team environment.
- Resilience, adaptability and confidence in a challenging, rewarding environment.
- Commitment to equality, diversity, inclusion and safeguarding best practice.
Requirements
- NVQ Level 3 in Health & Social Care (or willingness to work towards this qualification).
- Knowledge of welfare benefits systems and relevant legislation.
- Knowledge of housing options and housing‑related legislation.
- Knowledge of safeguarding practice and relevant legislation.
- Experience supporting vulnerable individuals, including support planning and risk management.
- Experience in multi‑agency working with a range of external partners.
- Experience managing a caseload and supporting individuals toward greater independence.
- Access to a vehicle for work purposes.
- Desirable: Knowledge of the Criminal Justice System, including MAPPA offenders and associated processes.
What We Offer
- 27 days annual leave, rising to 32 days after one year (plus bank holidays).
- Pension scheme with 4.5% employer contribution, matched up to 6.5%.
- Life assurance (3× annual salary).
- Enhanced sick pay and family‑friendly pay.
- Birthday leave and option to buy up to 5 extra days of annual leave.
- Professional fee reimbursement for relevant qualifications.
- 24/7 online GP access and Employee Assistance Programme.
- Recognition and long service awards via Way to Go and Aspirations portals.
- £500 Recommend‑a‑Friend bonus.
- Cycle to Work scheme and Credit Union membership.
- Discounts via Blue Light Card, charity discounts, extras and tickets for Good.
- Free will‑writing service and wellbeing initiatives throughout the year.
We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We are proud to be an equal opportunities employer and are sign‑up to the Disability Confident Scheme; all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing date: 2026-06-03
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