Job Advertisement
Posting Start Date: 28 May 2026
Location: Hunts Cross, Liverpool
Contract: Permanent, Part‑time
Working Hours: Saturday and Sunday 16 hours – 8:00 to 16:30 and 12:30 to 21:00 on a rotating weekly basis
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. We put our Customers and Families First and drive improvements to ensure services are delivered safely and on time. Our core values are open, caring, agile and collaborative.
What You’ll Do
Working in a helpdesk team of 16, you will handle inbound and outbound telephone calls and manage customer queries via email and other digital channels. You will log and monitor service requests using our CAFM system (Maxmio), ensuring a professional and efficient service at all times. Supporting your colleagues will be key, and you’ll have the opportunity to contribute to projects and continuous improvement initiatives. You will be expected to work to agreed KPIs and SLAs while maintaining site security, safety and compliance standards.
What You’ll Need
We are looking for candidates with previous experience in a Customer Service or Contact Centre environment. You should be confident communicating verbally and in writing, with strong IT skills including Microsoft Office and experience of telephony or omnichannel systems. The ability to remain professional and empathetic when handling challenging situations is essential, as is a positive attitude and attention to detail. You must also be able to pass the necessary security clearance for this role. Because of the office location you will need a full UK driver’s licence and a form of transport.
Benefits
- Up to 6% contributory pension scheme
- 25 days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
VIVO Defence Services is a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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