The following content displays a map of the jobs location – Worcester
Working Hours:
42
Location:
Worcester
Closing Date:
15/06/2026
Job Type:
Sector:
Emergency Services
Business Unit:
Job Introduction
£28,865 – 36,937 per annum
Permanent42 hours per week
Southwell House, Hindlip Park, Worcester, WR3 8SP
Fire Control is central to our emergency response.
Control staff deal with 999 calls, mobilise fire crews and support ongoing incidents to ensure their safe resolution. We are looking for individuals with the potential to undertake the role of Firefighter (Control), also known as fire control operators, to support current and future organisational objectives.
The main areas of responsibilities of this role will be:
- To handle incoming 999/112 and non-emergency calls, ensuring all relevant information is accurately obtained and recorded.
- To provide advice and reassurance to callers requiring the assistance of the Fire Service.
- To mobilise the correct resources to incidents in accordance with Fire and Rescue Service policies, procedures and instructions.
- To transmit, receive and record messages accurately using digital radio and provide additional information/support as necessary.
- To carry out routine equipment tests, recognising and reporting any faults.
- To liaise with external agencies such as the Police and Ambulance and utilities services.
- To maintain resource availability records to ensure information is accurate and up to date.
To be considered for the role, you must:
- Be a minimum of 18 years of age at the time of commencing employment.
- Be able to live and work in the UK without any restrictions.
- Have no unspent criminal convictions.
- Hold GCSE grades C/4 (or above) in Maths and English, or equivalent.
- Be fluent in spoken English.
You will need to demonstrate the following attributes as part of the process:
- Have excellent communication skills.
- Have good keyboard and ICT skills, including being able to type on a keyboard.
- Be calm and confident when working under pressure.
- Good problem solving and decision making.
- Desire to work with members of the community.
- Be a team player with the ability to work independently when required.
- Have excellent multi-tasking skills.
- Be positive in your approach and committed to learn and develop.
- Be prepared to work a shift duty system including nights, weekends and public holidays.
- Take responsibility to represent Hereford and Worcester Fire and Rescue Service at all time.
This role will be subject to non-Police Personnel Vetting Level 2 (NPPV2). A full job description and person specification can be found at the bottom of this advert page. The selection process will be as follows:
Stage 1 (Application Form) – Closing date: 1200 hours (midday) Monday 15th June.
Stage 2 (Online Assessment): To be completed between 17th and 23rd June.
How to apply
Complete application form by 1200 hours (midday) on Monday 15th June 2026.
If you have any questions regarding the process or you are experiencing any difficulties with your application, please contact the Resourcing Team via recruitment@hwfire.org.uk before the closing date.
If you have any questions relating to the role or the Fire Control department, please contact Station Commander Chris Mason (cmason@hwfire.org.uk).
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