Role: Customer Service Advisor – Full Time. Salary: £23-£28K depending on experience, plus attractive bonus. Full Time Permanent Contract, Location: Saintfield Office, Mon‑Fri 9am -5pm.
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments, and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers while ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
We are one of NFU Mutual’s Agencies, covering North and East Down and based in offices in Newtownards & Saintfield. We have excelled in providing a first‑class service to our ever‑increasing portfolio of diverse business and personal clients in the insurance, financial services and risk management sectors.
About the Role
As a Customer Services Adviser within our team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional customer service, you’ll handle enquiries and complete insurance policy changes with a ‘can‑do’ proactive enthusiasm. You’ll relish the challenge of being part of a truly customer‑focused, ambitious team. In return, you can expect full training in a friendly and supportive environment.
About you
- A real people person with drive, energy and enthusiasm.
- Strong interpersonal skills, communication skills, and relationship‑building abilities.
- Pro‑active and the ability to work independently.
- Experience of and an understanding of the insurance/financial services sector preferable, but not essential.
- Strong IT literacy; experience with Customer Relationship Management Systems and Social Media skills is an advantage.
Qualifications required
- Minimum – Maths and English GCSE (or equivalent) at Grade C or above.
- Desired – A levels &/or degree (or equivalent).
- Please clearly state all individual qualifications on your application.
Benefits
- Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices.
- Long‑term career development opportunities.
- Competitive salary – up to £28K + attractive bonus scheme.
- Pension contributions.
- Membership plus discount scheme.
- Birthday additional holiday.
- Up to 25 days holiday per annum (plus bank holidays).
Contact & Application
Please apply in writing with CV and covering letter to: Niamh_hall@nfumutual.co.uk or call 02891 814218 for more information. Candidates’ data will be stored for a 3‑month period. Closing date for all applications: 5 June 2026 at noon. Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
#J-18808-Ljbffr…