Retail Supervisor

Job Description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit www.gotoworkhappy.com/benefits.

Responsibilities

People

• Continuously provides employees with verbal recognition, direction, and support.
• Communicates with employees to keep them informed about restaurant, regional, and corporate procedures.
• Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
• Trains and empowers employees to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards.
• Monitors/coaches employees on performance, compliance with procedures and workload.
• Creates and modifies the weekly work schedule to accommodate employees, volume, or other emerging trends.
• Informs management of employees who fail to meet standards to maintain a high‑quality workforce.
• Ensures employees follow safety, sanitation, and security procedures.
• Listens to comments, criticisms, and feedback from customers, employees, and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.
• Greets employees as they begin their shift to promote an atmosphere.
• Prepares Retail Store and employees for shift and ensures the restaurant is ready to open according to standards.
• Updates and maintains the Rockin’ Retail class, taught regularly to all FOH staff.
• Schedules breaks and zone assignments for Retail employees during the shift.

Sales and Profits

• Opens & closes the retail store (with another manager in the building).
• Completes Opening and/or Closing Checklists.
• Balances staffing levels and labor costs to achieve a cost‑effective plan for running restaurant.
• Monitors and controls labor using established methods to meet goals.
• Evaluates condition of equipment and conducts routine maintenance and minor repairs to ensure smooth operation and save on costs.
• Fixes minor equipment problems (light bulbs) or calls for maintenance assistance when necessary.
• Inspects product levels and storage areas to determine if enough product is on hand and to maintain proper storage.
• Builds business/market share by thinking of new ways to promote the company and new programs that will bring in business, and by participating in local events to increase sales and profits.
• Designs visual merchandise displays in order to increase foot traffic and sales.
• Observes employees while they stock, sell, ring up sales, etc. to ensure adherence to policy and positive guest experience.
• Conducts retail inventory.
• Conducts retail product Pull Lists to fill in back stock.
• Double checks RSA banks and deposits at checkouts before manager validates and enters into safe.
• Fills out Rap Sheets.
• Posts All‑Access and employee financial reports and other information regarding sales performance.
• Monitors employees’ behavior and checks retail count balances to keep honest employees honest.
• Reads and reviews invoices to verify the accuracy of invoice specs and determine expenses, amount, and type of product being delivered to the retail store.
• Supervises deliveries by counting and checking product quality to ensure that the billing and delivery meet amount and standards.
• Communicates with other managers (including the use of the Manager’s Log) to ensure that assigned cleaning duties of retail store were completed up to standard.

If you’re ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you!

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