Benefits
Salary: from £27,082 with a performance related bonus paid monthly, which could add an additional £400‑£600 per month.
Hybrid working pattern: 3 days on site and 2 days remote after competency.
31 days holiday (pro rata) including all bank holidays, plus the option to take an additional five days unpaid holiday each year.
During the 5‑week induction, you will receive dedicated training from Learning & Development trainers.
Company funded health and wellbeing initiatives, employee assistance programme offering remote physiotherapy, GP appointments, nutritionist, personal trainer, lifestyle coach, legal support and wellbeing resources.
Working Hours and Shift Pattern
The role is a 40‑hour per week contract. After induction the schedule is:
- Monday to Friday: 8:00am – 4:10pm
- Monday to Friday: 12:00pm – 8:00pm
- Monday to Friday: 10:00am – 6:10pm
- 1 in 3 Saturdays: 9:00am – 1:00pm
During the first 4 weeks of induction no holiday may be taken.
Responsibilities
- Handle inbound customer calls and outbound dialler based calls.
- Provide exceptional customer service via telephone, ensuring positive outcomes for customers.
- Discuss difficult subjects with vulnerable customers, delivering solutions with empathy.
- Achieve call KPIs and quality standards.
- Tailor affordable repayment plans to help customers manage debts and progress toward financial recovery.
- Engage customers on inbound and outbound calls to promote financial stability.
- Work with a dedicated training team over the first 5 weeks and then join your new team and leader.
Qualifications and Requirements
- Previous customer service or call centre experience.
- Comfortable working in a professional, busy environment with inbound and outbound call handling.
- Excellent listening skills and ability to meet KPIs and quality standards.
- Basic credit check and criminal background check required.
- Full right to work in the United Kingdom.
Diversity and Inclusion
We value diverse talent and encourage a culture that includes everyone. We are an equal opportunity employer.
Company Information
Mortimer Clarke Solicitors (MCS) is a specialist litigation law firm based in Worthing, West Sussex with over 170 employees. We are part of the Cabot Credit Management Group.
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