Retail Supervisor

Responsibilities

• Act as stand‑in for Store Manager, motivating and engaging the team.
• Muck in: check and unpack deliveries, stock shelves, clean the branch, assemble orders.
• Deliver excellent customer service with a smile and coach the team to do the same.
• Ask questions and build relationships to ensure customers leave with everything they need.
• Create a fun working environment; maintain product availability and high branch standards so everyone loves working here.

Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

Day‑to‑day

• You will be the face of Toolstation, making a fantastic first impression and building long‑lasting relationships.
• Support the Store Manager and perform store functions such as checking deliveries, picking items from the warehouse and stocking shelves.
• Early and late flexibility is required – you must be able to work the full 7 AM to 8 PM schedule as needed.
• New hires with no retail experience are welcome if they are focused on delivering great service.
• Love teamwork, have a positive attitude, be reliable, flexible, fun to be around and bring your whole self to work.

What you’ll get (Benefits)

• 22 days’ holidays + Bank Holidays.
• Company pension scheme and life assurance.
• Bonus scheme.
• Cycle to work scheme.
• Save and buy as you earn.
• 20% discount across all Travis Perkins companies.
• Financial education and support.
• Recognition awards.
• Discounts at over 1 000 other retailers.
• Family‑friendly policies covering maternity, paternity, adoption and surrogacy.

All training and development programmes support you in growing towards a future leadership role within Toolstation.

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