Customer Service advisor

Position: Customer Service Advisor – Location: Brackmills, Northampton – Shift: Monday to Friday (08:00-16:00) – Contract: 6 month Fixed Term.

Typical Day

• Act as the key point of contact for customers, ensuring effective communication across all areas of the organisation’s operations.
• Ensure customer satisfaction and maintain a high quality of service at all times.
• Maintain and audit the relevant IT system/s.
• Investigate, resolve and answer all enquiries promptly within the Customer Service guidelines of a 5‑day resolution time.
• Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments.
• Serve as a point of contact between internal departments and customers, ensuring information is disseminated to both.

Qualifications and Experience

• Experience of working in a customer service function with both web and telephone‑enabled CRM systems.
• Experience of dealing with customers all over the country.
• Experience of using Customer Relationship Management software/programs.
• Excellent verbal and written communication skills.
• Strong IT literacy skills – systems and Microsoft packages.
• 3 years housing history within the UK.
• Willingness to undergo Metropolitan Police Security Clearance Check and a Basic Criminal Record Check.

Benefits

• Free on‑site parking.
• Generous pension scheme with an 8% employer contribution and a 4% employee contribution.
• Free confidential 24/7 GP consultations.
• Hundreds of retail and lifestyle discounts.
• Affordable loans, savings schemes and free mortgage advice.

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