Compensation
GBP 32,000 – GBP 32,000 yearly
Location & Hours
Hull. Full‑time 40 hours per week. Main shift 7:00 am–3:30 pm, Monday through Friday, with some flexibility for occasional evening or weekend shifts.
Benefits
- 28 days holiday plus bank holidays
- Birthday off
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our HAPI app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
Job Description
Assistant Manager supports the General Manager in delivering high‑quality food services, overseeing daily operations, managing staff, ensuring customer satisfaction, and maintaining compliance with food safety and financial targets.
Key Responsibilities
1. Operational Management:
Assist with day‑to‑day operations of the catering service, ensuring smooth delivery of food and beverage services; supervise kitchen and front‑of‑house staff, maintain efficient workflow, implement and maintain service standards, monitor stock levels, place orders, and oversee inventory control.
2. Customer Service & Client Relations:
Serve as key point of contact, address concerns, ensure high levels of customer satisfaction; handle feedback and resolve issues promptly and professionally; assist in organising and managing events or special catering requests as per contract requirements.
3. Staff Management & Training:
Support recruitment, training, and development of team members; conduct team briefings and ensure staff adhere to service standards and policies; assist in staff scheduling and shift planning to optimise efficiency.
4. Financial & Budget Control:
Assist in managing budgets, cost controls, and financial reporting; monitor sales, profitability and wastage to ensure financial efficiency; support the General Manager in pricing, invoicing and meeting revenue targets.
5. Compliance & Health & Safety:
Ensure all health and safety, food hygiene and legal requirements are strictly followed; maintain accurate records for audits and inspections; implement risk assessments and promote a safe working environment.
Qualifications
- Previous experience in contract catering or food service management.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Knowledge of food safety regulations and health & safety standards.
- Ability to manage budgets, control costs and monitor financial performance.
- Strong problem‑solving and organisational skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Equal Employment Opportunity Statement
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity and inclusion among our workforce and aims for our workforce to be truly representative of all sections of society, ensuring each employee feels respected and able to give their best.
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