Customer Service Advisor

Job Overview

Permanent, Part‑time position (18 hours per week). Shift hours 9:00‑15:00 on Wednesday, Thursday, Friday and one weekend in four on a rota basis. Shift pattern will be discussed at interview. Bank holidays included.

Responsibilities

• Provide first‑line customer service to the Community Meals Service, answering phone calls from customers, relatives and external agencies in a professional and friendly manner.
• Handle cash and non‑cash payments, record accurate financial information in line with Bristol City Council policies and support debt‑management initiatives.
• Maintain customer records and service‑specific databases, ensuring data is up to date and secure.
• Work independently and as part of a team, including lone working where required.
• Support the Citywide effort to help citizens remain independent in their own homes by ensuring that a hot, nutritious meal is delivered and checking on their safety and wellbeing.

Qualifications

• Experience working in a customer‑focussed environment.
• Strong interpersonal and communication skills, able to remain calm under pressure.
• Confidence in handling money and recording financial transactions.
• Proficient with ICT applications, including Microsoft Office (Word, Excel) and service‑specific databases.
• Willingness to undergo an enhanced DBS check.

Benefits

Membership of the Local Government Pension Scheme, generous annual leave allowance and a supportive working environment at a high‑profile local authority.

Equality & Diversity

Bristol City Council is a Disability‑confident employer committed to recruiting and retaining disabled people and promotes a diverse workforce reflecting the communities it serves.

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