Customer Service Advisor

Can you bring your customer‑centric approach to our Customer Service team? Join our team and enjoy a collaborative culture that empowers you to build a career you can be proud of.

Responsibilities

• Manage the end‑to‑end order process, from order entry through to delivery and payment.
• Handle customer enquiries and resolve issues related to pricing, stock, and deliveries.
• Liaise with internal teams to ensure accurate order fulfillment and delivery schedules.
• Maintain accurate records, including CRM data, pricing, and product information.
• Support sales performance by assisting external teams, managing documentation, and contributing to KPI targets.

Qualifications

• Experience in a sales office or customer service environment.
• Strong organisational and administrative skills with the ability to prioritise workloads.
• Excellent communication and interpersonal abilities.
• Strong focus on customer satisfaction and delivering high‑quality service.
• Proactive, team‑oriented approach with the ability to work to deadlines in a fast‑paced environment.

Benefits

• A competitive salary and benefits package.
• Ongoing learning and career development opportunities.
• A supportive and collaborative team environment.
• A strong values‑driven culture built on empowerment, innovation, and integrity.
• Opportunities to contribute to continuous improvement and business success.

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

Just set up your profile and apply here. To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner, at nadia.aslam@assaabloy.com.

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