Assistant Account Handler – Corporate & Commercial

Position Details

Position type: Permanent, full‑time, based in Birmingham, onsite 5 days a week.

Overview

• Support Account Handlers/Executives with the administration of client polices
• Prioritise and handle all work promptly and accurately
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards
• Produce accurate and professional documentation at all times
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums
• Refer all queries that fall outside own experience, knowledge and authority to senior staff
• Re‑marketing exercises
• Issuing renewal documentation
• Dealing with client payments in line with Howden procedures
• Data input
• Participating in meetings as and when required

Knowledge

• Knowledge of commercial insurance is desirable
• Acturis Knowledge is preferred

Skills

• Strong administrative and organisational skills
• Good attention to detail and accuracy
• Confident communication skills (written and verbal)
• Ability to manage workload and prioritise tasks effectively
• Good IT skills, including Microsoft Office

Desirable

• Previous experience in insurance, financial services or a customer‑focused environment
• Working knowledge of insurance products and processes
• Progress towards or willingness to study for professional qualifications (e.g. CII)
• Previous experience using Acturis

Qualifications

• GCSE Maths and English (or equivalent)

What do we offer in return?

A career that you define. We offer a supportive and inclusive work environment with opportunities for growth and learning. We value diversity and encourage individuals who share our values to apply.

Reasonable adjustments

We are committed to providing reasonable accommodations to ensure roles align with your needs, including software, IT, office setups and, where possible, flexible hours or hybrid working arrangements.

Equal Opportunity Statement

Howden is an equal opportunity employer and values diversity.

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