About The Role
Working hours: 35 hours per week. Contract type: Permanent. Working style: Hybrid (Employees split their time between remote and on‑site). Closing date: 11.59pm, 12 June 2026. Interview method: In person. Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.
Pre-Employment Checks
- Legal Right to Work: Evidence of right to work in the UK required before commencement.
- References: 2 references, ideally 3 years history.
- BPSS clearance: Baseline Personnel Security Standard clearance required before commencing.
- DBS clearance: Standard Disclosure and Barring Service check required. Confidential handling in line with DBS Code of Practice.
Job Overview
We are seeking a proactive and detail‑focused individual to join our Direct Payments Audit Team, delivering a high‑quality customer‑centred audit service for adults in receipt of Direct Payments for Social Care. In this role, you will carry out accurate, timely and robust audits of customer Direct Payments, ensuring compliance with relevant policies and guidance. You will work to clear deadlines and will play a key part in maintaining high audit standards across the service.
Will liaise with colleagues across Manchester City Council, external professionals and customers, providing clear and professional communication to support effective case management and uphold excellent customer‑care principles. Will respond to queries from a wide range of stakeholders including social workers, customers, internal teams and external organisations. Strong administrative, IT and financial skills are essential, as you will be responsible for maintaining ICT systems and financial records to a high standard.
For further information about the role, please contact michael.worthington@manchester.gov.uk.
About the Candidate
- Demonstrate excellent interpersonal and communication skills, building positive working relationships and delivering a high standard of customer care.
- Manage workload effectively, prioritising tasks to meet deadlines and maintain accuracy and quality.
- Be confident and proactive in resolving queries, taking ownership of tasks and interpreting rules, policy and guidance.
- Have the ability to investigate, interrogate and challenge financial information from multiple sources, carrying out thorough audits and reporting outcomes clearly.
- Be proficient in using multiple applications, systems and software packages, and maintaining organised, reliable and accessible records.
- Have strong literacy and numeracy skills, with excellent attention to detail for preparing documentation, undertaking calculations and ensuring accuracy in financial monitoring.
- Be flexible and adaptable to meet service needs.
- Show a willingness to undertake any required training to support your development.
Technical Requirements
- Good basic knowledge and understanding of financial processes, specifically around financial records, transactions and reconciliation.
- Excellent IT skills, especially spreadsheet skills.
- Skills and initiative to interrogate and investigate information, following instincts and evidence.
Benefits We Offer
- Generous holiday allowance – up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Additional leave can be purchased up to two extra weeks.
- Buzzing pension – enrolment in the UK’s largest local government pension scheme with options to top up. Includes life cover of three‑times salary as lump sum.
- Enhanced parental and carers leave – enhanced family leave options for bonding or supporting family during critical events.
- Brilliant perks – discounts on weekly shop, holidays, days out with MCR+, phone contracts, cycle to work scheme, free flu jabs, eye tests, etc.
- Learn and grow – training opportunities, workshops, apprenticeships, qualifications, comprehensive onboarding.
- Good Employment Charter member – secure, flexible work, fairness, annual pay review, trade unions, health and wellbeing support.
- Up to 3 days volunteering leave – pro‑rated paid volunteering leave.
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