About the Role
The Supervisor plays a key role in achieving the highest levels of customer service, sales, and profitability. They lead by example, embrace an entrepreneurial spirit, and inspire their teams through passion and belief in the brand.
Responsibilities
- Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales, and profit.
- Support the management team in managing all personnel, product & merchandising functions, business processes, and results for the store.
- Participate in weekly management meetings and other staff meetings.
- Clearly communicate to staff all marketing and sales promotions.
- Drive shop floor sales and exceed store targets by motivating the team to achieve goals, while offering customers an exemplary store journey.
- Consistently foster a positive store experience by treating all customers and colleagues fairly and consistently.
- Support the team in delivering the business strategy and ensure everyone receives consistent training on product knowledge and store maintenance.
- Achieve company standards/goals for personal sales results: sales vs budgets, sales per hour, and units per transaction.
- Perform manager‑on‑duty functions, manage store opening/closing, and supervise the sales floor.
- Focus staff on the importance of quality relationships with internal and external customers.
- Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
- Ensure “door‑to‑floor” best practices with visual merchandising directives for the sales floor and back room are executed and continually reviewed to maintain consistency.
- Work with the management team to build a talent pool for key positions, including possible successors.
Qualifications
- Previous track record of supervisory or specialist roles within a premium or luxury brand.
- People‑management experience with the ability to resolve conflict and unproductive disagreements.
- Effective communicator with the ability to build relationships with ease.
- Team player who recognises and celebrates the contributions and achievements of others.
- Confident in giving feedback that promotes positive behavioural change.
- Adaptable and able to work quickly in a fast‑paced environment.
- Energetic and authentic, showing a clear presence on the shop floor.
- Approach all issues with a ‘can do’ mindset and act with initiative to find in‑store solutions.
Benefits
At PVH, we understand that the success of our organisation is directly related to the hardworking and dedicated associates who contribute their time and talents to help make our company a success. We are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind, and flexibility designed to support our associates – both at home and at work.
Equal Employment Opportunity
PVH Corp. or its subsidiary (“PVH”) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation. PVH is committed to ensuring that all current and future PVH associates are compensated solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.
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