Reception Team Member

Accor is a global hospitality leader committed to growth and learning.

Responsibilities

• Provide efficient service for guest registration and departure; maintain accurate guest accounts.
• Attend to all incoming calls via the switchboard in a professional and polite manner, striving to provide total customer satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.
• Provide quality service to customers by responding to their requests promptly, efficiently and courteously during check‑in, check‑out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
• Operate the switchboard effectively, handling all calls promptly and professionally, greeting callers per Accor policy and transferring calls to relevant departments.
• Document accurately all internal and guest messages, distributing according to specified hotel procedure.
• Maintain an accurate internal phone list for accurate transfer of calls. Connect international and operator assisted calls for guests, record accurate charges.
• Assist as required to screen calls for reservations and ensure accurate, up‑to‑date information is given.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Attend to other duties such as hosting breakfast as requested by management and supervisors.

Qualifications

• Customer service skills
• Ability to multitask
• Excellent communication skills
• Teamworking skills
• Ability to cope well under pressure and interact with patience and compassion
• Administration skills
• Computer skills

At ibis Brighton, we take pride in delivering exceptional guest experiences, driven by a passionate and friendly team in a vibrant and inclusive atmosphere.

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent, fostering a workplace where everyone feels valued and empowered to thrive.

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