At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
We’re currently seeking a Support Services Technician to join our team. Working closely with Laboratory Technicians, Analysts, and Microbiologists, you’ll play a key role in ensuring the smooth and accurate registration and flow of samples through the laboratory.
Employment Details: Days per week: 4 on/4 off from 8am to 8pm. Contract: full‑time & permanent. Annual salary: £26,867 plus £2,000 location allowance.
Responsibilities
- Accurately register samples for a variety of analytical tests using the Laboratory Information Management System (LIMS).
- Perform allocated tasks in accordance with documented methodologies and procedures.
- Conduct daily quality control checks and instrument calibrations.
- Communicate effectively with team leaders regarding any issues with sample processing.
- Manage incoming queries from customers via phone, email, or in person, and ensure clear communication of sample requirements to the laboratory team.
- Work collaboratively with the lab team to ensure smooth workflow and prioritisation of samples.
- Maintain cleanliness and tidiness in the laboratory, ensuring waste is disposed of correctly.
- Complete all paperwork clearly, accurately, and legibly.
Minimum Qualifications
- Minimum 5 GCSEs (grades 9‑4) or equivalent, including Science, English, and Mathematics.
- Proficient in Microsoft Office applications.
- Excellent attention to detail and record‑keeping skills.
- Strong organisational abilities and able to prioritise tasks independently.
- Confident communicator with a customer‑focused approach.
- Basic IT literacy and familiarity with laboratory environments preferred.
- Able to follow instructions precisely and work effectively as part of a team.
- Understanding of and adherence to Health & Safety procedures, including PPE use and manual handling of chemicals.
- Committed to maintaining Continuous Professional Development (CPD).
- Ensures work aligns with ISO9001:2015 and ISO17025:2017 quality standards.
Benefits
- Annual leave commencing at 20 days (ability to buy additional days).
- Enhanced Company Sick Pay Scheme.
- Salary progression scheme based on technical and behavioural competencies.
- ‘Celebrating Success’ Recognition Awards.
- Perkbox membership providing access to discount vouchers and wellness hub.
- Learning/study support.
- Group Personal Pension Plan.
- Car parking on‑site.
Equal Opportunity Statement
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility: To be eligible to work at ALS you must be a citizen or permanent resident of the country you are applying for, or hold or be able to obtain a valid working visa.
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