Front of House Reservations Team Member

We have a great opportunity for an experienced reservations agent to join the Rapport family. You will be based at our client’s location with beautiful views over Canary Wharf, one of the most recognised financial organisations in the world. You will join a diverse team across two locations within walking distance, giving you an amazing opportunity to learn and develop.

Hours: 40 hours per week, Monday to Friday, 08:00-18:00.

Benefits

• Financial Freedom: exclusive travel and grocery discounts, life assurance and cash rewards.
• Secure Your Future: contributory pension scheme.
• Health Matters: wellness programs, Employee Assistance Programme, and digital GP services.
• Thrive Personally & Professionally: learning and development opportunities.
• Celebrate Excellence: WOW Awards for outstanding contributions.
• Give Back to Community: one paid day off annually to support a cause you are passionate about.

Responsibilities

• Answer telephone calls and respond to email requests.
• Manage the booking process for the UK sites via the booking platform.
• Assist with training new joiners.
• Adhere to all site procedures and standards.
• Coordinate closely with reception, catering teams and other service providers.
• Perform general administration duties.
• Conduct room checks.
• Show responsibility for personal health and safety.
• Gather reports and information.
• Share best practice, suggestions, ideas for service improvement and team innovation.
• Carry out other duties that may be assigned by your manager.
• Perform occasional receptionist shifts as business needs require.
• Ensure that all procedures and standards are met.

Qualifications

• Share Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• Previous customer service experience.
• Positive, outgoing personality with ability to build rapport with key stakeholders.
• Proactive, flexible, adaptable with great attention to detail and ambition to learn and grow.
• Excellent personal presentation and interpersonal skills.
• Computer literate with excellent verbal and written communication skills and professional telephone and email etiquette.
• Ability to work independently and manage own workload.

We are a multi‑award-winning company, committed to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

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