Internal Sales Manager

Job Details

Job title: Internal Sales Manager

Division: Cruise division

Contract type: Permanent

Hours: 40 hours per week

Location: Poole

Key Responsibilities

• Lead, coach and develop the SME team to generate revenue, manage pipelines and reach performance targets.
• Set KPIs, improve conversion rates and implement sales strategies for the Cruise division.
• Execute sales plans by managing existing customer accounts and nurturing new opportunities within accounts managed by SMEs.
• Provide ongoing training and professional development for the SME team.
• Manage all people‑related aspects of the SME team, including recruitment and performance management.
• Set and track sales targets, produce reports, and conduct monthly forecasts.
• Support business development initiatives through development of strong relationships with existing customers.
• Monitor and analyse key performance indicators (KPIs) to measure team effectiveness and productivity.
• Use data to identify opportunities for improvement and enhance the sales pipeline.
• Collaborate with Procurement to ensure timely product sourcing and anticipate future needs.
• Take lead on core product range pricing, working closely with procurement to maintain best profit margin.
• Liaise with internal departments such as operations and internal account support teams to ensure customer expectations are met.
• Ensure adherence to sales, finance, and legal compliance, policies and procedures.
• Manage tender and RFP processes.
• Implement training and development programs to upskill the SME team.
• Contribute to digital sales transformation initiatives to enhance efficiency, reach and company image.
• Ensure the pipeline is always kept up to date and opportunities are reported accurately.
• Instil pipeline discipline around SMART next steps, accurate values and close dates and adhere to gateway sign‑offs.

Qualifications

• Proven inside sales management experience with strong leadership and team‑management skills.
• Experience coaching and motivating teams to achieve performance targets.
• B2B experience ideally within premium leisure, retail and/or hospitality industries.
• Strong focus on customer satisfaction and delivering on promises.
• Agile approach – able to react calmly and decisively to changing requirements.
• Proficiency in using data and metrics to manage the sales pipeline and improve conversion rates.
• Energetic and engaging personality, capable of having courageous conversations and thriving in a fast‑paced, target‑driven environment.

Benefits

• Modern open‑plan office
• Monthly profit share bonus scheme
• Free access to LinkedIn Learning
• Holiday buy‑back scheme
• Company sick pay
• Free onsite parking
• Perks at Work scheme
• ‘Tuck shop’ snacks
• Free lunch every Friday
• Charity dress down day every Friday
• Cycle to Work scheme
• Complementary Birthday vouchers
• Subsidised workplace massage
• Eye vouchers
• Employee assistance programme (EAP)
• Company social and corporate events

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